Today, fellow traveler and writer Gigi Griffis lamented getting a bad review from an AirBNB host. Even now I am sometimes a bit disappointed in places. Full stop.īut it took ages to learn to read reviews carefully, to read between the lines. Hands down, no argument, no discussion: Without AirBNB, I could not live the nomad life. This Policy applies to Experiences, but does not apply to Luxe or Stays reservations.I live and die by AirBNB reviews. Any changes to this Policy will be made in accordance with our Terms of Service. All rights and obligations under this Policy are personal to the booking guest and Host of the reservation and may not be transferred or assigned. This Policy is not insurance and no premium has been paid by any guest or Host. Any right that guests or Hosts may have to initiate legal action remains unaffected.

Our decisions under this Policy are binding, but do not affect other contractual or statutory rights that may be available. Submitting a fraudulent report violates our Terms of Service and may result in account termination. Experiences Issues that are caused by the guest, co-travelers, or their invitees or pets are not covered by this Policy. Where a guest demonstrates that timely reporting of an Experiences Issue was not feasible, we may allow for late reporting of the Experiences Issue under this Policy. We may reduce the amount of any refund under this Policy to reflect any refund or other relief provided directly by a Host.

In connection with resolving the issue, guests can request refunds directly from Hosts using the resolution center. Before submitting a request for a refund, whenever feasible, the guest must notify the Host and try to resolve the Experiences Issue directly with their Host.

When this Policy applies, it controls and takes precedence over the reservation’s cancellation policy. This Policy applies to all reservations made on or after the Effective Date.

Airbnb refund policy bad experience